Pick Me Up Worldwide – Terms and Conditions

Last Updated: 1-1-2024

These Terms and Conditions (these “Terms”) are between you (“Customer”) and Pick Me Up Worldwide Corp a Georgia entity (“we”, “our”, “us” and “PMUWW”). By accessing or using PMUWW’s website, applications and services (the “Services”), Customer agrees to be bound by these Terms. If Customer does not agree with these Terms, Customer cannot access or use PMUWW’s Services.

As a condition of use of PMUWW’s website at www.pmuww.com (“Website”), Customer warrants that:

  1. Customer is at least 13 years of age.  
  2. Customer possesses the legal authority to create a binding legal obligation.  
  3. Customer will use this Website in accordance with these Terms. 
  4. Customer will only use this Website to make legitimate reservations for Customer or for another person for whom Customer is legally authorized to act. 
  5. Customer will inform such other persons about the Terms that apply to the reservations Customer has made on their behalf, including all rules and restrictions applicable thereto.  
  6. Customer represents and warrants that all information supplied by Customer on this Website is true, accurate, current and complete.
  7. Customer will safeguard Customer’s account information and will supervise and be completely responsible for any use of Customer’s account by Customer and anyone other than Customer. We retain the right at our sole discretion to deny access to anyone to PMUWW, Corp Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms.


1. Interpretation:

1.1 The following definitions and rules of interpretation apply in these Terms:

Airport Transfer: the provision of a Service between an agreed arrival airport and an agreed destination as specified by the Customer.

As Directed Service: the provision of a Service with an agreed pick-up point but without a fully defined journey plan or termination point.

Business Day: a day other than a Saturday, Sunday or public holiday in the United States, when banks are open for business.

Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 6 (Charges and payment).

Chauffeur: means the driver of the Vehicle assigned by PMUWW to fulfill the provision of the Services.

Commencement Date: has the meaning set forth in clause 2.2.

Contract: the contract between the PMUWW and the Customer for the supply of Services in accordance with clause 2.2 of these Terms.

Customer: has the meaning set forth in the preamble.

Laws: any laws, treaties, directives, statutes, codes, rules, regulations, ordinances and other pronouncement having the effect of law enacted by a federal, state or local government in a relevant jurisdiction. 

Order: the Customer’s order for Services as completed on the Website and/or through a phone call to PMUWW.

PMUWW: has the meaning set forth in the preamble.

Services: the services supplied by PMUWW to the Customer as set out in the Specification.

Specification: if applicable, the description or specification of the Services provided in writing by PMUWW to the Customer in connection with an Order, which will include ride time, date, relevant addresses and itinerary. 

Terms: has the meaning set forth in the preamble.

Vehicle: Luxury Sedan, Luxury SUV and Luxury Shuttle. The vehicle stated in the Order or otherwise substituted in terms of clause 4.1 of these Terms.

1.2 A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.

1.3 Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.4 A reference to writing or written includes emails.

2. Basis of contract:

2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Terms.

2.2 The Order shall only be deemed to be accepted when PMUWW issues a written acceptance or a written confirmation of the Order at which point and on which date the Contract shall come into existence (“Commencement Date”). PMUWW may accept or reject any Order in its sole and absolute discretion without incurring any liability. 

2.3 Any advertising issued by PMUWW, and any descriptions or illustrations contained in PMUWW’s brochures or on the PMUWW’s website, shall not form part of the Contract or have any legal effect.

2.4 These Terms apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.5 Any quotation given by PMUWW shall not constitute an offer.

3. Supply of Services:

3.1 PMUWW shall supply the Services to the Customer in accordance with the Specification (if applicable) in all material respects.

3.2 PMUWW reserves the right to amend the Specification (if applicable) if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and PMUWW shall notify the Customer in any such event.

3.3 PMUWW shall be entitled in its sole discretion to subcontract the provision of the Services.

3.4 While PMUWW shall exercise reasonable efforts to procure that the Chauffeur adheres to all timings specified in the Contract, PMUWW shall not be in breach of a Contract for a failure to adhere to time estimates. 

3.5 The Chauffeur shall, unless otherwise specifically stated in the Order, have complete discretion as to the optimum route for the contracted journey, whether or not it is actually the shortest route.

3.6 PMUWW shall exercise reasonable efforts to procure that the Chauffeur adheres to any itinerary specified in the Order; provided, PMUWW shall not be held responsible for loss or inconvenience arising from the delays in journey durations attributable to traffic or weather conditions, breakdown or otherwise, and PMUWW shall not be in breach of contract for such failure. The Chauffeur shall also not be bound to comply with the Customer requests to violate applicable Law, including, but not limited to, exceed speed limits.

3.7 The Customer acknowledges and agrees that the Chauffeur shall have the absolute discretion to refuse to transport any persons who are under the influence of drugs or alcohol whose behavior while in that state reasonably poses a threat to the Chauffeur, the Vehicle or any other.

3.8 In the event that any persons in the opinion of the Chauffeur are behaving in an unacceptable manner, then the Customer acknowledges that the Chauffeur may terminate the Contract and cease the provision of the Services even if such Services are not completed. Such termination shall not remove the responsibility from the Customer to pay all sums due to the PMUWW for the Contract without any refund.

3.9 The Customer hereby consents to PMUWW using InSoftDev SRL for purposes of managing the Services, and PMUWW will have GPS tracking enable tracking of rides from beginning to end.

3.10 Customer acknowledges that PMUWW hires independent drivers and with any independent contractors operating under an entity or a company to operate as Chauffeurs in connection with these Terms. 

4. Vehicles:

4.1 PMUWW reserves the right to change the Vehicle for the performance of the Services subject always to such replacement being of similar or better standard to the Vehicle.

4.2 No one other than the Chauffeur shall drive the Vehicle.

4.3 In the event of any breakdown of the Vehicle, PMUWW shall exercise reasonable efforts to provide an alternative vehicle at the earliest opportunity to recommence the provision of the Services. Customer will not be billed the full fee of the trip in the event the Vehicle is incapacitated (e.g., obtains a flat tire) during a trip; provided, Customer will be responsible for a partial payment for such trip as determined by PMUWW. 

4.4 If in the Chauffeur’s opinion the weight and volume of the same is excessive, Chauffeur and PMUWW reserve the right to cancel a Contract.

4.5 The maximum seating of the Vehicle shall be as determined by PMUWW, and Customer shall not exceed such Vehicle seating capacity.

4.6 PMUWW operates a non-smoking policy in all Vehicles provided by it. Customer and its passengers shall not smoke in the Vehicle at any time. 

4.7 Customer shall be solely responsibility to ensure that any seatbelt provided in the Vehicle is worn by persons, and Customer shall be solely responsible to put on such seatbelts on any persons. PMUWW expressly disclaims any and all liability to the Customer, other persons attributable to any such failure. 

4.8 The Customer shall indemnify, defend and hold harmless PMUWW and Chauffeur and their respective officers, directors, employees, contractors and agents for any damage caused by the passengers to the interior or exterior of the Vehicle and for all cleaning urine, feces and regurgitate accidents, and valet costs if any person in any unreasonable way causes the cleanliness of the Vehicle to be of an inferior standard than that which prevailed at pick-up time. 

5. Customer’s Obligations:

5.1 The Customer shall:

(a) ensure that the terms of the Order and any information provided within the Specification (if applicable) are complete and accurate;

(b) cooperate with PMUWW in all matters relating to the Services;

(c) provide PMUWW with such information and materials as PMUWW may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects; 

(d) comply with any additional obligations as set out in the Specification (if applicable);

(e) request amenities such as a baby seat or children’s bolster, and provide notes or instructions prior to trip pertaining to Customer for Chauffeur to be aware of.

5.2 In the event that the Customer requires any changes or variations to the Contract during the performance of the Services, the Customer will be charged for such changes or variations in accordance with the terms specified by the PMUWW. Customer changes pick up location in the two (2) hour period of the pick-up time, the new pick-up location will be added as an additional stop and the customer will be charged a $30 fee. During trips with multiple stops the trip will convert to an hourly rate with a minimum of two hours. 

5.3 If PMUWW’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (“Customer Default”):

(a) without limiting or affecting any other right or remedy available to it, PMUWW shall have the right to suspend performance of the Services until the Customer remedies the Customer Default;

(b) without limiting or affecting any other right or remedy available to it, PMUWW shall rely on the Customer Default to relieve it from the performance of any of its obligations in each case, to the extent the Customer Default prevents or delays PMUWW’s performance of any of its obligations;

(c) PMUWW shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the PMUWW’s failure or delay to perform any of its obligations as set out in this clause 5.2; and

(d) the Customer shall reimburse PMUWW on written demand for any costs or losses sustained or incurred by PMUWW arising directly or indirectly from the Customer Default.

6. Charges and Payment:

6.1 The Charges for the Services shall be calculated in accordance with the PMUWW’s fee rates, as set out in the Order.

6.2 Except where the Vehicle is late in arriving, in the event of the person failing to attend within 15 minutes of the specified pick-up time (where the pick-up is otherwise than an Airport Transfer) or, in the case of an Airport Transfer the person failing to attend within 30 minutes of the specified pick-up time (or in the event of a revised landing time being notified by the person to PMUWW within 30 minutes of such advised revised landing time pick-up time), PMUWW shall be entitled to charge the Customer waiting time charges in accordance with PMUWW’s standard charges from time to time in force.

6.3 The Customer shall be responsible for all parking and toll charges incurred in the provision of the Services.

6.4 PMUWW reserves the right to increase the Charges at any time in its sole and absolute discretion, and such increases in the Charges shall be immediately effective for future Orders.

6.5 The Customer shall pay immediately after each trip and PMUWW using the preferred payment method designated in customer account will facilitate the payment. The Customer shall pay each invoice submitted by the PMUWW:

(a) All Charges are due immediately by the Customer, will be charged in USD, and are non-refundable. 

(b) Customer shall pay all amounts in full through credit card and debit card. Credit card numbers and associated billing information (credit cards are processed and stored via third party Level 4 PCI-compliant processor). The payment of Charges will be through a third-party payment processor (e.g., Stripe and/or Paypal), and PMUWW may modify the third-party payment process in its sole and absolute discretion without any notice to Customer. Customer may also pay tips to Chauffeurs in cash; however, Customer may not otherwise pay for the Services in cash. 

6.6 All amounts payable by the Customer under the Contract are inclusive of amounts in respect of value added tax chargeable from time to time.

6.7 If the Customer fails to make a payment due to the PMUWW under the Contract by the due date, then, without limiting the PMUWW’s remedies under clause 12, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 6.7 will accrue each day at the lesser of $13 per day or the highest interest rate permissible under applicable Law.

6.8 Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding.

6.9 In the event of an illness or a medical emergency in a Vehicle, PMUWW will exercise reasonable efforts to contact (and/or travel to) an emergency hospital/urgent care. If PMUWW cannot contact Customer in connection with such event, PMUWW will use Customer card on file, and/or Customer will pay PMUWW and/or the applicable third party for any services required by Customer. 

7. Cancellation:

7.1 If any Transfer is cancelled 2 hours or more before the Services are due to begin, there will be no Charge. If a Transfer is cancelled less than 2 hours before the Services are due to begin, then Customer shall pay PMUWW a cancellation charge equal to 100% of the Charges due.

7.2 If an Hourly is cancelled 2 hours or more before the Services are due to begin, there will be no Charge. If an Hourly is cancelled less than 2 hours before the Services are due to begin, then Customer shall pay PMUWW a cancellation charge equal to the fee for the 2 hours of service for sedans and SUVs. If it’s a Shuttle booking, the Customer will be charged for 3 hours of service as the cancellation fee. 

8. Intellectual Property Rights

8.1 PMUWW and its successors or assigns (or its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Service (including, but not limited to, all related software and source code) and any enhancements, modifications and/or derivative works thereto. Customer hereby grants us all right, title and interest in and to any suggestions, concepts, code, inventions, processes, content, works of authorship, ideas, enhancement requests, derivative works, feedback, recommendations or information provided by Customer or any other party relating to the Service. Our name, logo, and the product names associated with the Service are trademarks of us or our affiliated companies, and no right or license is granted to use them. We reserve all rights not expressly granted in and to the Service. Other than expressly permitted herein, Customer agrees to not engage in the use, copying, or distribution of any of the Service. 

8.2 The Customer grants PMUWW a fully paid-up, non-exclusive, royalty-free, worldwide license to use, copy, display, perform, distribute and modify any materials provided by the Customer to PMUWW for the term of the Contract for the purpose of providing the Services to the Customer.

8.3 If Customer is a copyright owner or an agent of a copyright owner and believe content on our Service infringes Customer’s copyrights, please contact us at info@pmuww.com pursuant to the Digital Millennium Copyright Act, including by providing all relevant information.

9. Indemnification:

9.1 The Customer shall indemnify, defend and hold harmless PMUWW and Chauffeur and their respective officers, directors, employees, contractors and agents from any of all claims, demands, losses, liabilities, and expenses (including attorney fees), arising out of or in connection with (a) Customer’s use of the services (b) Customer’s breach or violation of any of the terms, and PMUWW’s use of Customer’s user content; (c) Customer’s violation of Law; or (d) Customer’s violation of the rights of any third party, including third party providers.

10. Limitation of Liability.

PMUWW shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, lost revenue, business losses, loss of goodwill, share price reduction, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services and/or in connection with any Contract, even if PMUWW has been advised of the possibility of such damages. PMUWW shall not be liable for any damages, liability or losses arising out of (a) Customer’s use of or reliance on the services or Customer’s inability to access or use the services, or (b) any transaction or relationship between Customer and any third-party provider, even if PMUWW has been advised of the possibility of such damages. PMUWW shall not be liable for delay or failure in performance for any reason, including resulting from causes beyond PMUWW’s reasonable control. In no event shall PMUWW’s total liability to Customer in connection with the services for all damages, losses and causes of action exceed the cost of the services provided. 

PMUWW’s services may be used by Customer to request and schedule transportation or logistics services with third party providers, but Customer agrees that PMUWW has no responsibility or liability to Customer related to any transportation services provided to Customer, including by any Chauffeurs. 

11. Agreement to Arbitrate:

Customer agrees that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, a “Dispute”) will be settled by binding arbitration between Customer and PMUWW, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. Customer and PMUWW agree that any claim, action or proceeding arising out of or related to a Dispute must be brought in Customer’s individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative, collective, or class proceeding. CUSTOMER ACKNOWLEDGES AND AGREES THAT CUSTOMER AND PMUWW ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.

The arbitration will be administered by the American Arbitration Association (AAA) in accordance with the Commercial Arbitration Rules and the Supplementary Procedure for Consumer Related Disputes (the AAA Rules) then in effect. Unless Customer and PMUWW otherwise agree, the arbitration will be conducted in New Haven County, Connecticut.

12. Termination:

PMUWW may suspend or terminate Customer’s use of or access to the Services at any time in its sole and absolute discretion. PMUWW reserves the right to suspend or terminate anyone for any reason. A suspension or termination may result in the permanent deletion of Customer’s information or other previously available content. In the event of a termination of these Terms, any of PMUWW’s rights hereunder will survive such termination, and the following clauses shall expressly survive such termination: clauses 6 through 23.

13. Consequences of Termination

13.1 Upon termination of the Contract the Customer shall immediately pay to the PMUWW all of the PMUWW’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, PMUWW shall submit an invoice, and Customer shall pay each such invoice immediately on receipt.

13.2 Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.

13.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.

14. Confidentiality

Customer shall not disclose to any person any confidential information concerning the business, affairs, customers, clients of PMUWW. Customer shall not disclose PMUWW’s confidential information for any purpose other than to receive the Services under these Terms.

15. No Disparagement

Customer agrees to not post on Customer’s social media profiles, blogs, websites, etc. any negative comments regarding PMUWW without contacting PMUWW first to rectify any questions or issues Customer may have.

16. Entire Agreement

These Terms set forth the entire agreement between Customer and PMUWW regarding the subject matter hereto, and these Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written. Customer agrees that no joint venture, partnership, agency or employment relationship is created between us or between us and any Chauffeur in connection with these Terms.

17. Disputes

Customer has 5 days to file a dispute for a price of trip total. After 5 days Customer cannot dispute, and Customer irrevocably accepts the total Charge for such trip. 

18. Restrictions

The Services are intended for use by individuals who are 13 years of age or older. If Customer is under 13 years of age, it may not use this Services. If Customer learns that a person under 13 has used the Services, please contact us. If we become aware that a person under 13 has used the Services, we will close the applicable account.

Customer shall not: (a) use the Service in a manner that is inconsistent with these Terms; (b) modify, edit, copy, reproduce, frame, create derivative works of, reverse engineer, alter, enhance, scrape or in any way exploit the Services in any manner; (c) use the Services as a service bureau; (d) rent, lease, loan, sell, license, publish, republish, display, post, transmit, resell for profit, or distribute the Services or any part of the Services in any form by any means (in whole or in part); (e) remove or alter any proprietary notice or legend regarding our proprietary rights in the Services; (f) use or access the Services in violation of export laws and regulations of the United States of America; (g) transmit any worms or viruses or any code of a destructive nature on or through the Services or introduce software or automated agents to the Services, generate automated messages, or strip or mine data from the Services; (h) use the Services or any information obtained from the Services in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent; (i) access, tamper with, or use non-public areas of the Services, our computer systems, or the technical delivery systems of our providers; (j) attempt to probe, scan or test the vulnerability of any our system or network or breach any security or authentication measures; (k) avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Services or content; (l) attempt to access, copy, monitor or search the Services or content or download content from the Services through the use of any engine, software, tool, program, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by us or other generally available third-party web browsers; (m) use any meta tags or other hidden text or metadata utilizing a trademark, logo URL or product name of ours without our express written consent; (n) use the Services or content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms; (o) forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or content to send altered, deceptive or false source-identifying information; (p) attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or content; (q) interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services; (r) collect or store any personally identifiable information from the Services from other users of the Services without their express permission; (s) use the Services in any way that: (i) violates any applicable law or regulation; (ii) accesses or copies any data or information of other users; (iii) interferes with or disrupts the integrity or performance of the Services or the information contained therein; (iv) abuses, intimidates, harasses, threatens or interferes with another user’s use of the Services; (v) interferes with, disrupts or creates an undue burden on the Services or the networks or services connected to the Services or (vi) is otherwise not permitted by these Terms; or (t) encourage or enable any other individual to do any of the foregoing (a) through (s).

Customer agrees that it will not attempt to interrupt the operation of our Services in any way. Customer will not impersonate any person or entity, or misrepresent Customer’s affiliation with a person or entity, or misrepresent the origin of any information that Customer provides to us. Customer agrees to comply with all applicable laws and regulations in Customer’s use of the Services. Possible evidence of use of this Services for illegal purposes may be provided to law enforcement authorities.

19. Disclaimer of Warranties 




20. Assignment

PMUWW may assign these Terms at any time, including, without limitation, to any parent, subsidiary, or any affiliated entity, or as part of the sale to, merger with, or other transfer of our association to another entity. Customer may not assign, transfer or sublicense these Terms to anyone else and any attempt to do so in violation of this clause shall be null and void.

21. Governing Law; Dispute Resolution

You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the State of Georgia without regard to its conflicts of laws provisions.

Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. In the event of any controversy or dispute between PMUWW and you arising out of or in connection with your use of the Site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit a request to resolve the dispute through arbitration in accordance with the then-current rules of the American Arbitration Association. The location of the arbitration will be in Atlanta, Georgia (USA). The decision of the arbitrator will be binding on the parties and enforceable in a court of law.

Pick Me Up Worldwide (PMUWW), also known as Pick Me Up Worldwide, Corp offers the option to our customers to engage in conversations with drivers to provide fast solutions. Message frequency varies. Message and data rates may apply. Text HELP to 470.676.9567 for help. Reply STOP to cancel. Carriers are not liable for any delays or undelivered messages.

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